Last updated: January 5, 2026
We collect information you provide directly to us, including:
Account Information: Name, email address, password, and profile details when you create an account.
Document Data: Documents you upload, create, or receive through our platform, including signatures and annotations.
Communication Data: Messages, feedback, and support requests you send to us.
Payment Information: Billing address and payment method details (processed securely by our payment providers).
We automatically collect certain information when you use our services:
Usage Data: Pages viewed, features used, actions taken, and time spent on the platform.
Device Information: Browser type, operating system, device identifiers, and IP address.
Log Data: Access times, error logs, and referring URLs.
We use the information we collect to:
Provide, maintain, and improve our e-signature and document management services
Process transactions and send related information
Send technical notices, updates, security alerts, and administrative messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
We do not sell your personal information. We may share your information in the following circumstances:
With Your Consent: When you direct us to share information with third parties.
Service Providers: With vendors who perform services on our behalf.
Legal Requirements: When required by law or to protect rights, safety, and property.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
We implement industry-standard security measures to protect your information:
Documents encrypted at rest and in transit
Independently audited infrastructure
Penetration testing and security reviews
Optional MFA for all accounts
For more details, see our Security page.
We retain your information for as long as necessary to provide our services:
Account Data: Retained while active and 30 days after deletion.
Documents: Retained per your plan settings or until deleted.
Audit Logs: Retained for 7 years for compliance.
Depending on your location, you may have the following rights:
Request a copy of your personal data in a portable format.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Opt out of marketing communications at any time.
To exercise these rights, contact us at privacy@sigil.dev.
If you have questions about this Privacy Policy, please contact us: